Executive - Customer Care, Support &Coordination

Executive - Customer Care, Support & Coordination Click here to know company Thrissur / Trichur

Job Description

 Job Description 

The person will be responsible for 

•Guiding customers how to use the services, training them on new updates on the site.

•Giving Service calls to all the Existing customers. Resolving New & Existing client’s queries and complaints.

•Preparing website site map, schedule work to programmer, designer, send designs and completed work to customers over email and communicate the same over telephone.

•Take requests from customers. Also, verify if request from customers are approved for work and act as a bridge between the production staff and customers.

•Follow up with the customer for balance payments, renewals. Send Proforma Invoice, Renewal Invoice, Part Payment Invoice and Receipts

Job Profile: Key Responsibility Areas: 

•Coordinate with client and the designated teams for designing of websites, mail, newsletters, logos and other related works

•Keeping track of the designing process.

•Follow up with client and the respective teams.

•Ensure timely completion of work and escalate delay any if to the management and also if required to the customer.

•Follow up with the customer for balance payments, renewals. Send Proforma Invoice, Renewal Invoice, Part Payment Invoice and Receipts.

Desired Profile:

Qualification: 

•Graduate with good verbal communication in English (Any Degree and Freshers can also apply-Female Candidates only).Knowledge of Hindi or Tamil will be an added advantage.

•Job seekers with prior experience of 6 months & above in telesales / lead generation would be preferred.

Experience: 0-1 yrs

Required Skills: 

• Knowledge of MS Office and computer is must

• Should have good knowledge of internet and how to use internet.

• Immediate joining

Contact:0480 3261900/0480 3251900/9388111300


Skills

Programming , Communication skills , MS Office , Communication skills ,


Qualifications

  • Any Degree

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