Job Description

 Greets guests and presents them with the menu.
 Informs guests about the special items for the day and menu changes if any.
 Suggest food and beverages to the guest and also try to up sell.
 Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
 Obtaining revenues, issuing receipts, accepting payments, returning the change.
 Performing basic cleaning tasks as needed or directed by supervisor.
 Filling in for absent staff as needed
 Communicate to the guest and provide assistance with their queries.
 Co - ordinate with the kitchen staff, to ensure smooth operation and guest satisfaction.
 Serve food and beverage to the guest as per the course of order.
 Observes guests and ensure their satisfaction with the food and service.
 Promptly respond to guest with any additional request.
 Maintaining proper dining experience, delivering items, fulfilling customer needs, Offering Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
 Adhere to grooming and appearance standards consistently.
 Understands and can communicate products and services available at the Hotel
 Assist bus persons with stocking and maintain the restaurant par stock levels and side station.

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Skills

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Qualifications

• Tourism Management / Hotel Management