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Job Description
Telemarketing Representative Job Duties:
Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influences customers to buy or retain product or service by following a prepared script to give product reference information.
Documents transactions by completing forms and record logs.
Maintains database by entering, verifying, and backing up data.
Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.
Skills
Telecaller / BPO , Telecaller / BPO , Customer Service , Customer Relations , Customer Handling , Customer Service Oriented , Customer Care , Customer Complaints Handling , Customer Support , Communication skills , Data Entry , Database Administration , Organizing & Coordination , Team Handling , Team Handling ,
Qualifications
- Degree