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Job Description
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential.
Demonstrated success in sales and customer service is required.
Roles
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Responsibility: - Hotline/ Email/ Chat/ Outbound/ Social Media
Desired Skills and Abilities
Excellent in English Communication
Fluent in any one regional language { Tamil / Malayalam / Telugu / Kannada }
Knowledge about desktop OS and Android Navigation, Mobile Phones, Peripheral Devices (USB/ Printer/ Fire wire),Media Types / File Extensions, Various File Systems, Android functions.
Customer Service Skills
Comprehension Skills, Conversational Ability, and Ability to accurately paraphrase conversations
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive
Troubleshooting
Benefits:
An associate with us is entitled to the following benefits:
Life Insurance for self
Medical Insurance for self and immediate dependents Concierge desk Gym and recreation banking facilities Travel desk Medical facility and Doctor-on-call
Education & Experience
Diploma / Any Graduates
Fresher / 0-2 Yrs Experience
Immediate joiners only
Hiring Process : Face to Face Interview
Job Role : Customer Service / Tech Support
Skills
Computer Knowledge , Typing Speed , MS Office , Android Development , Sales , Communication skills , Customer Care , Communication skills , Customer Service , Typing Speed ,
Qualifications
- Degree
- Diploma / Advanced Diploma