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Job Description
Brief description :
Act as the primary point of contact for the Client
Assist and supervision of testing/support team.
Prepare knowledge base and documentations.
Maintain a repository of product documents including BRDs, FSDs, TDDs, Use Cases, and Release Notes
Prepare test and UAT reports with the help of testing team.
Make sure that every support requests are addressed according to SLA.
Monitor communications from the client.
Convey non technical messages (Effort required etc..) to the clients by liaising with the technical team
Manage and follow the Support matrix (L1 to L2 etc..)
Resolve client escalations in a time-bound manner
Experience in JIRA, Redmine, Basecamp etc.. will be an added advantage
Preferred skills
Programming knowledge (Preferably PHP)
MySql
Knowledge of Software development life cycle
Testing
Software support including Ticketing system
Good communication skills both oral and written
EXPERIENCE : 3-4 Yrs Experience as Project Management Personnel in Software Development
Skills
Project Manager , PHP , MySQL , Testing , Ticketing / Travel Desk Operations , Communication skills ,
Qualifications
- BE / BTech Engineering - Computer Science / IT / AI
- BSc Computer Science
- MSc Computer Science
- Master of Computer Application (MCA)