Job Description

Job Description:

1) Manage the day to day operations of the team
2) Ensure the SLAs are met in terms of calling numbers, conversions and revenue
3) Train and Coach the team members on inbound Callings or practices
4) Ensure the attrition levels are within the desired levels
5) Keep the team focused on achieving the calling targets and conversions
6) Lias with the IT and quality team to ensure service delivery
7) Ensure compliance parameters are met
8) Ensure the team and individual KRAs are met

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Skills

Customer Handling , Communication skills ,

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Qualifications

• Any Degree