Job Description

Urgent Requirement for Production Support Analyst For Info Park
• Provide technical and application support of the production environment ensuring that Service Delivery meets the required standard.
• Drive excellence in application monitoring, log mining and performance tuning.
• Produce high quality support documentation and diagrams on collaborative platforms e.g. Wiki
• Investigate and prioritize requests for support raised by business users.
• Investigate root cause and impact of incidents and escalate where appropriate.
• Ensure all investigations and work undertaken is logged in a timely and comprehensive manner.
• Monitor progress of requests for support and ensure users and other interested parties are kept informed.
• Document and implement work rounds and revised procedures for both Application Support and Operations teams.

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Skills

SQL , Communication skills , Handle heavy equipment ,

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Qualifications

• BE / BTech Engineering - Computer Science / IT / AI
• Master of Computer Application (MCA)