Job Description

Call & Whatsapp HR Sathya Sir +91-9384604910

Manage assigned tickets in line with Siteimprove’s Service Level Agreement and with the quality that provides high Customer satisfaction
Problem solve issues with product interface and reporting capabilities
Provides Customer support through ticketing system and phone
Takes ownership of technical issues by troubleshooting and qualifying cases before escalating to Development
Creation of product troubleshooting guides to assist Customers and teammates
Reviews quality of sales demonstrations prior to handing off to the Sales team
Maintain practitioner level knowledge on product features, advantages, benefits and selling points for effective communication
Collaborate with other with team and other departments to ensure the optimal technical setup for every Customer
Advocate on behalf of the Customer to other departments to ensure Customer needs are met
Provide recommendations and best practices for emerging opportunities that assist in achieving Siteimprove organizational goals
Meet and exceed overall Customer churn and satisfaction goals
Attend meetings and other company functions necessary to perform duties
Performs other related duties as assigned




Call & Whatsapp HR Sathya Sir +91-9384604910

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Skills

Networking , Linux , IT Software , IT Hardware ,

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Qualifications

• Computer Fundamentals & Applications/Multimedia/Hardware
• Computer Science / Information Technology