Job Description

Desktop L2

• Troubleshooting & fixing desktop / laptop OS, e-mail client, printer / scanner, print queue related L2 level issues
• Creating OS images to reduce the OS deployment time
• Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
• Escalation handling
• Desktop /Laptop Inventory management
• Coordinating with Asset tracker for maintenance of Asset Management
• Mentoring FMSs teams unresolved issues
• Leading the FMS Team in absence of Team Leader
• Ability to quickly analyze & diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
• Problem determination and resolution within SLA's
• Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
• Ability to acquire; new skills & keep them updated
• Work with Local & Global Teams
• Proactive and clear communication skills
• Quality and Process Knowledge
• Should be good in client communication skills
• Willingness to travel to different locations on short team. (Travel and location flexibility)
• Willing to Work on Shifts based on the projects need

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Skills

troubleshooting of Computer hardware related problems such like UPS, SMPS, Printe ,

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Qualifications