Job Description

call & whatsapp HR Viresh Sir-(91-50-81-36-48)

Acting as the initial point of contact for patient callers and providing excellent customer service;
Following the established protocols and procedures when speaking with patients and documenting appropriately;
Obtaining key demographic and health related information and registering this information accurately into our software programs for follow up by our clinicians;
Directing callers to our Registered Nurses or Nurse Practitioners in an appropriate manner;
Taking notice of injury reports from patients using our process, procedures, and software;
Booking patient appointments with Nurse Practitioners or physicians practices as well as confirming appointments;
Some minor technical trouble shooting of the patient portals (Example: password resets or patient registration assistance);
Biometric Monitoring- monitor alerts from patients within our software system and calling patients to determine if they need to be followed up by one our clinicians;
Conducting follow up customer service feedback surveys.

call & whatsapp HR Viresh Sir-(91-50-81-36-48)

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Skills

BPO , Telecaller / BPO , Call Centre , Telecaller / BPO , Call Executive ,

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Qualifications

• XII Std/Plus Two (Higher Secondary)