Job Description

Responsibilities and Duties

Provide process support for the day to day service and administration of Health and Welfare plans using Standard Operating Procedures (SOPs).
Execute and track assigned client deliverables using SOPs according to the client specific processing calendar and keep process tracking tool up to date on a daily basis.
Execute as per key metrics communicated for compliance
Work under generalized direction within established processes and practices to ensure accuracy and timeliness.
Identify and escalate concerns to be analyzed and resolved to prevent reoccurring issues, improve quality, and reduce ongoing case volume.
Collaborate with and support team members in processing client related tasks in a timely manner.
Ability to recognize the breakdown in the processing and escalate to the stakeholders in a timely manner.
Maintain a basic understanding of the platform generated reports for assigned clients.
Consistently enhance knowledge, skills, and abilities through training and coaching.
Develop, review and maintain standard operating procedures for assigned clients on an ongoing basis.
Initiate basic research into client processing issues under guidance and report findings.
Perform other duties as assigned.
Qualifications and Skills

Any degree. With Computer Science will be a plus but not essential.

Job Type: Full-time

Education:

Bachelor's (Required)

WHATSAPP YOUR RESUME ON 72-52-88-87-96 HR TEAM

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Skills

Business Analysis , Reaserch Manager ,

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Qualifications

• Bachelor of Business Administration (BBA)