Job Description

SERVICE ADVISOR - PERSONAL
JOB DESCRIPTION
KEY PURPOSE
Service Advisor is the most important interface at workshop between customer and
dealership. In his role he has to understand customer’s need for vehicle attention as per his
verbatim and translate that into a note on the repair order in a manner which communicates
the right customer feedback to the shop floor for perfect diagnosis and repairs.
DUTIES AND RESPONSIBILITIES
• Greet and welcome customers.
• Open repair order, refer vehicle history.
• Provide cost and time estimate, verify for campaigns.
• Keep customer informed about progress of work or change in schedule if any
• Coordination with floor & quality controller.
• Invoice explanation, parts replaced explanation.
• Help customer to make payments for services.
• Clean car check verification.
• Help in vehicle pick up when customer comes to take delivery
• Ensure 100% Next Day Call (NDC) to customers.
• CCCF closure.
• Customer F2F.
BAND
Managerial
SKILLS REQUIREMENT
• Automobile passionate
• Customer centric.
• Good listener, good in probing.
• Capture customer verbatim on job card.
• Good communication skill, read , write & speak English and local language.
• Knowledge of automobiles, computer literate and usage proficiency.
• Proactive, friendly with data, can drive 4 wheeler.
EDUCATION
• Graduate / Diploma in engineering / ITI.
• Any Graduate
• Class XI / XII with professional training on automobile any course
EXPERIENCE
• Minimum 2 years of customer facing work experience preferably from
automobile industry.
• Shop floor experience as Quality Controller or CRM.

---

Skills

Communication skills , Communication skills ,

---

Qualifications

• Graduates