Job Description

Urgent Requirement for Support Engineer for Info Park .
1. Installation and update of client applications.
2. Take ownership of client issues reported and see problems through to resolution.
3. Research, diagnose, troubleshoot and identify solutions to resolve client issues when required.
4. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
5. Provide prompt and accurate feedback to Clients.
6. Ensure proper recording and closure of all issues.
7. Prepare accurate and timely reports.
8. Minimum 1year of experience in client support.
1. Installation and update of client applications.
2. Take ownership of client issues reported and see problems through to resolution.
3. Research, diagnose, troubleshoot and identify solutions to resolve client issues when required.
4. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
5. Provide prompt and accurate feedback to Clients.
6. Ensure proper recording and closure of all issues.
7. Prepare accurate and timely reports.
8. Minimum 1year of experience in client support.
-Good Written and oral communication skills (Kannada & English)

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Skills

Problem solving and analytical skills , Engineering ,

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Qualifications

• BE / BTech Engineering - Computer Science / IT / AI
• ITI
• Diploma - Any Specialization