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Job Description
Urgent Requirement for Project Lead - Call center for Techno Park .
Be in charge of running and managing the call center daily
Set targets for all other call center agents to meet up with
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
Prepare forecasts and budgets for the call center
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new call center agents
Recommend and purchase gadgets to enhance job performance at the call center
Conduct regular review of all call center agents performance and organize training sessions for under performers
Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
Keep up with trends and happenings in the industry and ensuring adherence to industry standard.
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Skills
Communication skills , Motivating Skill , Project Planning ,
Qualifications
- BE / BTech Engineering - Computer Science / IT / AI
- ME / MTech Computer Science / IT