Floor Supervisor

  • 4 - 6 Yrs
  • Kuwait
  • Communication skills, Customer Service, Supervising,
  • 185-200
  • Posted on : 03-09-18

Job Description

  • • In the absence of the Restaurant Manager/ Assistant Manager carry out the daily operation of the Restaurant ensuring effective communication of all required standards and procedures to all Emeralds employees.
    • Supervising the floor during the operation periods to ensure that all the standards and steps of service are met through all guests interactions.
    • Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
    • Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
    • Observe performance and encourage improvement where necessary.• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
    • Maintain cleanliness daily.
    • Solicit feedback from guests concerning the service and food & beverage offerings in Restaurant
    • Maintain the Inventory
    • Deal with any guests’ complaint in a professional, helpful and friendly manner always and immediately advise Restaurant Manager of the situation.
    • Maximize upselling opportunities and spend per head and ensure Restaurant merchandising opportunities are relevant to the audience and customer type.
    • Programmed, update and maintain the EPOS tills, ensuring any problems are efficiently dealt with as they arise and in optimum time.
    • To bring a positive attitude to teamwork, contributing to the smooth running of the restaurant and interacting productively.
    • Inspect grooming and attire of staff, and rectify any deficiencies


  • Bachelor of Hotel Management (BHM)

Interview venue

  • Ernakulam
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