Job Description

Assists guests with luggage to the front desk.

Escorts guests to room, placing luggage in room assigned by front desk.

Inspects guest room for order and adequate supplies and informs guests of room amenities

Delivers faxes, messages, packages and flowers to guests rooms and other offices.

Provide items on loan to guest and collect the items back from guest before departure.

Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.

Ensure the efficient delivery and collection of group luggage.

Ensure that the guest has verified that all luggage has been accounted for.

Ensure safe storage and collect ticketing of guest coats and personal items.

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Skills

Customer Service ,

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Qualifications

• Bachelor of Hotel Management (BHM)