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Job Description
· Operates as the single point of contact for assigned customers
· Develop relationships with key accounts, customer stakeholders
· Ensure the timely and successful delivery of customer requirements
· Clearly communicate the progress of daily/monthly/quarterly activities to internal and client stakeholders
· Identify areas of improvement to meet new business opportunities with the client
· Forecast and track and share key customer metrics with internal and client stakeholders
· Collaborate with core team to identify and grow opportunities within client account
· Operates as the single point of contact for assigned customers from onsite
· Prepare client specific documentation like quick reference guides, user / help documentation, training programs, etc
· Responsible for client scenario testing
· Responsible for onsite client support for effective use of the solution
Skills Required:
· Experience with MS Office (particularly MS Excel, word) and new collaboration technologies like Whatsapp, google sheets etc.
· Ability to manage multiple customer projects at a time, while maintaining sharp attention to detail
· Excellent listening and presentation abilities
· Strong verbal and written communication skills
· Experience Required : 0-1 years in the field of account management, customer management or implementation support
Skills
Customer Service , Customer Relations ,
Qualifications
- Bachelor of Business Administration (BBA)
- MBA Others