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Job Description
Brief description :
Allianz Walkin on 9th Sep17 for Senior/ Technical Analyst Change Management
Requirements:
3-4 yrs. of experience in IT Change Management
Develop, maintain and improve operational standards and guidelines for IT Change Management
Review all changes and ensure that a correct balance is maintained between service availability and business requirements
Final authoriser for acceptable changes, either alone or after a CAB or ECAB has taken place
Monitor, review and retrospectively coordinate emergency out-of-hours changes. Ensure all implemented changes are reviewed and then closed.
Analyse change records to determine trends or apparent problems.
Ensure successful delivery of the Change Management procedures and methodologies
Create, review & publicise Forward Schedule of Changes
Schedule, organise & chair Change Advisory Board (CAB) meeting
Produce regular and accurate reports - weekly, monthly & Management reports
To create and maintain operational processes and procedures supporting IT Operations Change Management
Provide trainings and update sessions as and when required
Liaise with auditors to ensure compliance to required controls and standards.
Primary Az Tech UK Change Management point of contact for Az Tech Munich, IBM, Accenture & other suppliers and vendors
Preferred skills
ITIL Foundation Certified mandatory and additional Intermediate Service Transition and Service Operations will be an advantage
Experienced in using spreadsheets (e.g. Excel), MS Power point & MS Outlook
Decent Knowledge of the IT Infrastructure from Operations and Project Management perspective
Good analytical and logical reasoning skills
Excellent written, verbal communication skills and comfortable using MS Suite (viz. PowerPoint, Excel and Outlook)
Demonstrably high focus on customer service and production stability
Must have excellent interpersonal/customer liaison skills (video conferencing, telephone and face to face) as the role will have regular conversations with the senior managers in the Organisation
Walk in venue
Date : Sept 9, 2017
Time : 9.00 AM-3.00 PM
Venue : 3rd Floor,Thejaswini Building,Technopark,Trivandrum
Skills
ITIL , MS Office , MS Powerpoint , Communication skills , Customer Service , Project Management , Interpersonal ,
Qualifications
- Bachelor Degree / Post Graduate Bachelor Degree