Job Description

Dear Candidate,

To implement the consistent delivery of superior customer service through the Customer Service Programme.
To ensure that the department creates a professional impression to customers and team members.
To be fully aware of budgeted and actual departmental financial targets. This to include revenue, stock levels, average spends and departmental profits.
To be fully aware of departmental budgeted and actual payroll costs and manage by allocating labour resources in line with forecasted and actual business levels, through productivity ratios and payroll management.
To ensure efficient stores procedures, ensuring cleaning materials and guest supplies are adequate and stock levels in accordance with hotel business.
To carry out stock takes as required.
To positively approach sales opportunities in order to maximise hotels revenue and exceed budgeted targets.
To suggest promotional opportunities to enhance hotel and department performance.
To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
To ensure effective communication with your team by holding regular briefing sessions and attending all management meetings.
To ensure the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
To comply with your responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System, a copy of which can be found in each hotel or accessed on the intranet.
To act as the Hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotel.
To keep yourself informed of the hotel goals and objectives and those of other departments, maximising the role you play in delivering the hotel budgeted targets.

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Skills

Housekeeping ,

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Qualifications

• Any Degree
• Bachelor of Hotel Management (BHM)