Keeping track and following up of projects given to members in various IT teams (Programming,  US Customer Support, Designing, SEO, Sales,  IT/Technical Training etc) in Technical Department.

Coordinating with various Team Members/Divisions/Departments/Agencies (like Red Hat, Government Organizations, Reliance, Airtel, etc) in order to ensure smooth and successful completion of the Projects within the deadline provided. This would include preparation of letters, documents, invoices etc. and properly maintaining the correspondence records.

Maintaining Record of Projects given to members in various Divisions of Technical Department and ensuring that they update the work done in the Work Management Software (Redmine).

Reporting to CTO about manpower availability and sufficiency for smooth-run of the projects.

Preparing Documentations, Reports etc with respect to the Projects handled by the Technical Department.

Updating FAQ with regard to work-flows concerning area of work/supervision, S/Ws handled etc.

Analyzing requirements/suggesting modifications in the software used, obtaining approval for the same, giving for development and basic testing (manual only) of modifications made.

Providing feedback to the members regarding work time, project, code of conduct etc. Maintains the record of the same and sees to it that it is entered in the Employee Appraisal Software every month.

Keep the parameters in the Employee Appraisal for Team Members are modified as and when required.

Ensuring that the required number of members is present in all the Divisions of Technical Department. This would include arranging the shift-time of various members.

Maintaining and initiating renewals/price revisions etc with various providers.

Follow up done to ensure smooth completion of technical training batches and coordinates with Recruitment Division in order that there are enough batches running to keep the trainers occupied.

Providing orientation to the Trainees and maintaining Technical Training Records for various Training Batches such as the syllabus, policies (for On the Job Training-Windows and Linux), batch/trainee details, exam details etc.

Maintaining the records of inventory of Hardware items in custody, Server details in Server and Co-location Rooms etc.

Coordinating with Recruitment Division for filling vacancies in the Technical Department. For the same, conducting interviews, giving tests, ranking the candidates in consultation with CTO and Team Manager/Leader.

Providing orientation and training to new joiners as and when required.

Coordinating with the Maintenance and House Keeping Section to see to it that proper hygiene is maintained in the Department.

Additional/Secondary Responsibilities would be assigned based on the need of any situation/future requirements.