Job Description

·         Answering calls politely and professionally to provide information about services and products.

·         Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.

·         Processing or taking orders, filling in forms and applications.

·         Follow up to ensure that appropriate action has been taken on customer requests and complaints.

·         Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

·         Handling employee issues, staffing, managing client schedules, managing workflow, shedding light on departmental policy.

·         Performing the registration process for clients without any errors.

·         Make reminder calls to clients, send follow-up emails and schedule appointments.

·         Always perform timely performance evaluations and initiate appropriate action if needed

·         Check and ensure that all Customer Care Executives are well informed and have up-to-date information so that they can best service the customer.

·         Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.

·         Train customers and/or staff to provide a high level of support and knowledge on any new product or system.

·         Getting feedback and Quality Assurance on identified or unidentified errors.

·         Assisting with Client Services as needed according to situations and demands.

·         Keep records and reports on all Customer Service production, measurements and turnaround time taken. Service customers by providing necessary product and service information while also  resolving problems simultaneously

·         Assisting in sales or getting hold of potential customers by answering product and service questions; pitch any new product or service the company may be providing.

·         Help in Opening customer accounts by recording or pulling out account information and also maintaining customer records by updating account information.

·         Letting the customer know the cause of the problem and resolving the same with adequate information and help.

·         Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.

·         Analyzing customer needs and recommending products based on those needs.

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Skills

Customer Care ,

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Qualifications

• Bachelor Degree / Post Graduate Bachelor Degree