Job Description

• Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advice/assist according to performance levels.
• Monitor, communicate and apply standards created by external bodies, and integrate within internal quality systems.
• Establish and implement necessary communication strategy for the improvement and awareness of quality issues across other departments.
• Plan and manage departmental activities in accordance with agreed budgets and timescales.
• Report as necessary on changes in standards( internal and external initiated) and on performance against standards.
• Liaise with co-operate with hospital quality management.
• Manage staff according to hospital and company standards( appraisals, discipline, training, development).
• Liaise with customers and suppliers as necessary.
• Contribute to executive policy and strategy.
• Monitor corrective action system.
• Educate (train) department staff and manager.
• Play a key role in developing a comprehensive quality program.
• Support the total quality improvement efforts and assure implementation.
• Coordinate actions to prevent the occurrence of nonconformities.
• Maintain customer compliance resolution.

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Skills

Organizing & Coordination , Communication skills ,

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Qualifications

• Bachelor of Hotel Management (BHM)