Job Description

RESPONSIBILITIES
Providing technical and diagnostic support for all on-site and Azure cloud hosted hardware/software problems.
Maintaining overall ownership of user’s issue & service ensuring resolution within agreed service levels.
Managing the Help Desk system by recording appropriate information for issues and incidents and resolving the issues from a remote location or by accessing servers and users’ PC devices locally
Troubleshooting user account login and domain access related issues.
Troubleshooting Windows and Windows Server Operating System and general software related issues.
Managing service requests, software installations, new computer setups, upgrades, etc.
Supporting the following technologies: Microsoft Office Professional applications (i.e. Outlook, Word, Excel, and Access), Internet Explorer, desktops, laptops, printers, firewalls, switches, LAN/WAN/WIFI connectivity and others as assigned.
Troubleshooting Network and VPN (IPSec) tunnel related issues.
Working with the Chief Information Security Officer to maintain System Security Plan documentation and perform security reviews and audits
Requirements
Experience with Windows Servers, virtualized servers (Hyper-V, VMWare, Microsoft Azure servers (VMs), etc.
Working knowledge of device access management protocols, Remote Desktop configurations and VPN
Planning and recommending improvements in server security configurations and overall system and network security
Open/Acknowledge/Maintain/Update status on open incidents, tasks, change requests
Maintains system compliance with information security policies
Implements changes to Network infrastructure in order to correct errors or enhance functionality

WHATSAPP YOUR RESUME/CV ON :(( +9I-72-52-88-87-90)) HR TEAM

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Skills

Networking ,

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Qualifications

• Any Degree
• Diploma / Advanced Diploma