Job Description

Responsibilities:

-Managing and Monitoring our production systems.

-Serve as a primary point responsible for the overall health, performance, and capacity of our internet-facing systems.

-Ability to perform root cause analysis on various service impacting events.

-Well organised with the ability to multi-task and prioritise work.

-Must be able to work on 24/7 shift.

-Implement and support compliance with Mitsogo compliance and information security processes.

-Troubleshoot and resolve issues escalated by customers and Internal systems.

-Review Application & Infra monitoring changes.

-Work with other team leads to develop SOP documents.



Requirements:

- Strong understanding of DNS, DHCP, NTP, SMTP, TCP/IP, SSH, HTTPS, TLS, IPSec, concepts of VPN and other internet protocols.

- Experience in Application and Database level Monitoring and Troubleshooting (like Apache, Tomcat, and MySQL).

- Experience in Monitoring tools like Nagios, New Relic, and Splunk.

- Scripting experience is a must (Shell/Python/Perl/Ruby..etc..).

- 01-04 years of Linux/Unix administration.

- Strong understanding of Networking Concepts.

- Experience in Application & Infrastructure Monitoring (Nagios, New Relic, Datadog, Splunk, Sumologic, etc....).

- Experience with AWS or other cloud offerings.

- Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming and Database).

- Willing to work in flexible/rotational shift timings.

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Skills

Tech Support , Networking , IT Hardware , Computer/Control panel , Linux ,

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Qualifications