Job Description

Responsibilities
Adopt the given technology to meet the drift of customer and business requirements.
Root Cause Analysis preparation and meeting Service level agreement for submission.
Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required.
As a Subject matter expert, you will provide direct technical support as needed in the planning, coordination, installation, and implementation and testing of releases, upgrades, or changes to IBM SAN products and Switches.
Diagnose Storage products and related product issues and follow up with root cause analysis.
Participate in Disaster Recovery, planning, Changes, Upgrades, Implementation and tests as scheduled.
Primary on call support for Storage and associated switch products.
Support for technical consultation and inquiries from the other IT technical teams
Support for new product installation and evaluation as needed.
Problem determination and resolution within expected time frame.
Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
Lead daily Operations meetings provided there are no P1 incidents running.
Aid with identifying problem management trends.



Required Technical and Professional Expertise
Minimum 6 + years of experience in EMC SAN products like EMC SAN, VMAX, VMX3, 20K/40K, Symmetrix, XtremIO and NAS Products.
Proven experience in storage Administration environment with work management, performance management and implementation.
Experience in Disaster recovery and Replications.
Proficiency in upgrading/installing and migrating storage products.
Experience in Provisioning and Replication (Global Mirror and Metro mirror) technologies.
Proven experience on the EMC storage functionality and architecture.
Working knowledge on the following technologies: IBM SAN, Netapp SAN, HP SAN and Hitachi Storage products.

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Skills

Logistics ,

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Qualifications

• Any Degree